For exchange, you will enjoy 14 days of exchange from the date of purchase in Hong Kong official website: jacadi.hk. Exchange request will not be accepted if exceeds the above specific timeframe and from other countries’ websites. You can exchange either in store or by mail. Customers will be responsible for all delivery costs incurred.
Terms of exchange:
1. Merchandise in original packaging.
2. True copy of sales memo must be presented
3. Items must be returned in an unused, unwashed, undamaged condition and tags are not removed
4. No refund services are provided.
5. Items not allowed to be exchanged: discounted/promotional items, swimwear, socks, accessories, etc.
Please noted that:
Products are allowed to exchange one time only. You are allowed to exchange the size only with the same product style and same colour. However, if the product size that you required is unavailable, we will provide suggestion for you with similar style for exchange. In this case, exchange can be for an item of the same value or higher (customer must pay for the price difference).
Top Notch International (HK) Limited reserves the right for final decision.
Exchange in store:
Please visit our store within 14 days from the date of purchase at Shop 227, 2/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong
Exchange by mail:
Defective items/ wrong items sent by us:
For any defective and wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. An exchange can be provided within 14 days of receipt. Item must be returned in an unused, unwashed, undamaged condition and tags are not removed.
Not considered as wrong item:
The actual appearance or colour of the products may differ from that shown in the photos, the actual products will prevail.
Due to lighting or colour difference, resulting in some slight colour variations between the actual product and the photo in website.
All measurements and weights are approximate. Specifications information, such as size on product details page is for your reference only, it may have slight difference with the actual product.
Jacadi Hong Kong reserves the right not to accept articles returned or sent out of the set period of time, or garments which are not in the same condition as they were received.
Top Notch International (HK) Limited reserved the right to change these Terms of Sale at any time. We also reserve the right to amend, vary or remove any Items and any page of this website at any time and without notice.
Please read these Terms of Sale regularly. Any changes made to our Terms of Sale after you have placed an order will not affect that order unless we are required to make the change by law.
These Terms of Sale will be governed by the laws of Hong Kong Special Administrative Region of the Peoples’ Republic of China and the courts of Hong Kong will have exclusive jurisdiction.